A medical prescription is usually required. In addition, the article must be assignable to a product category listed in the MiGeL directory (the MiGeL number can be found in the respective product description). The health insurance company usually covers part of the costs. A deductible is therefore common. We recommend always clarifying the exact conditions directly with your health insurance company.

Orders are usually shipped within 1–2 business days with Swiss Post. You can choose between A-Post (delivery next day) and B-Post (2–3 business days).

For reasons of hygiene and health, we generally cannot accept returns of bandages and splints. These products are often used immediately after operations and come into direct contact with the skin, which increases the risk of contamination and infection. A return is only possible within 14 days and only if the products are in their original packaging and unworn.

Yes, we exclusively use high-quality, medically tested products that comply with legal standards. Certifications are granted by Swissmedic, among others, which is the licensing and supervisory authority for medical products in Switzerland.