Refund policy

We offer a 14-day right of return. This means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. The item must be unworn, unused, with tags, and in its original packaging. If the item has been used or is no longer in as-new condition, we reserve the right to deduct a reasonable amount for the loss of value or to refuse the return. You will also need the receipt or other proof of purchase.

To start a return, please contact us at info@orthoswiss-shop.ch.

Please note that returns must be sent to the following address:

WINTER Medizintechnik AG
Oberdorfstrasse 68
9100 Herisau
Switzerland

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you have any questions about your return, you can always contact us at info@orthoswiss-shop.ch.

Damage and issues

Please inspect your order upon receipt. Contact us immediately if the item is defective or damaged, or if you received the wrong item, so we can evaluate the issue and find an appropriate solution.

Exchanges

The fastest way to get the item you want is to return the item you received. Once the return is accepted, you can purchase the new item in a separate order.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved or not.

If approved, you will be automatically refunded to your original payment method within 10 business days.

Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@orthoswiss-shop.ch.